To get water connected, please call or visit our office located at 72 Meeting Street, Great Falls, SC 29055.
Water Service Connection
- Transfer Existing Account: You will need to fill out a User Agreement and provide payment of $150 deposit and $100 non-refundable transfer fee in the form of check, money order or cash. We do not accept debit cards or credit cards at this time.
We ask that someone is at home when we turn the water on. This is to ensure there are no open faucets, leaks or broken pipes that would cause your first water bill to be high.
- New Tap Installation: You will need to fill out a User Agreement and provide payment of $150 deposit plus the following tap fee. Payment must be in the form of check, money order or cash. We do not accept debit cards or credit cards at this time. An appointment may need to be scheduled for you to meet the installer on site to discuss where the water tap will be installed.
- Residential service (3/4 inch): $3,750 tap fee
- Commercial service (1 inch or larger): Cost of installation may vary
Water Pricing
Water is priced on two different levels – Residential and Commercial (defined by structure)
- Residential – The minimum monthly bill is $47 per month, covering the first 2,000 gallons.
- The usage rate, over 2,000 gallons, is $14.50 per 1,000 gallons.
- Commercial - The minimum monthly bill is $55 per month, covering up to the first 2,000 gallons.
- The usage rate, over 2,000 gallons, is $15.50 per 1,000 gallons.
Water Leaks
If you suspect you may have a leak, please contact our office at (803) 482-2136 option #3 immediately. Our customer service representatives will be happy to send a crew to check your meter. If a leak is discovered, our crews will notify you.
Water leaks fall under two categories: Mitford Water Leak and Customer Leak.
- If the leak is on Mitford Water side of the meter (as in from the green customer service box back to our service line, also including the meter), our crews will repair the leak at no cost to you.
- Should the leak be on the Customer’s Side, it will be the responsibility of the customer to contact a plumber or another appropriate individual to locate the leak for repair. District employees are not allowed to perform repair work on private property.
